Orthodontic Scheduling Coordinator

Job Description

Job Description

We’re looking for a friendly, organized Front Desk & Scheduling Administrator to help create a welcoming experience for patients and families at our orthodontic practice. This role supports both of our suburban locations and is ideal for someone who enjoys helping people, keeping things running smoothly, and working as part of a caring team.

What you’ll do

• Welcome patients and families in person and by phone

• Schedule, confirm, and adjust appointments across two locations

• Manage check-in and check-out, patient records, and routine correspondence

• Coordinate appointment flow with clinical staff

• Facilitate financial transactions, collect patient payments, and provide receipts

• Answer questions about visits, office procedures, and payment processes

• Keep the reception area organized and maintain accurate records

• Support other administrative tasks as needed

What we’re looking for

• Strong customer service and communication skills

• Excellent organization, attention to detail, and time management

• A warm, professional, and patient-focused manner

• Confidence handling phone calls, payment transactions, and a busy, changing schedule

• Basic computer skills and willingness to learn practice-management software

• Reliability, discretion, and respect for patient privacy

• Must work work in both office location (3 days in Kennett Square / 1 in Media)

• Willing to train the right person

How we work

• We are team and patient focused

• We typically work Monday through Thursday

• Once trained there is an opportunity to work from home on Friday mornings.