Job Description
Job Description
Job Summary
A growing consumer packaged goods manufacturing organization is seeking an Ecommerce Coordinator / E-Commerce Customer Service Representative to support multiple consumer brands and online sales channels. This is a full-time, direct hire opportunity for a customer-focused professional with e-commerce experience who enjoys resolving issues, improving the customer experience, and working in a fast-paced, product-driven environment.
This role is ideal for someone who understands online orders, shipping and fulfillment, returns, refunds, replacements, warranty claims, and marketplace support. The position works closely with E-Commerce, Sales, Fulfillment, QA, and Production teams, offering strong cross-functional exposure and the opportunity to make a direct impact on customer satisfaction and process improvement.
Candidates can expect a collaborative onsite environment with supportive leadership, positive teamwork, and steady business operations. This is a strong opportunity for an e-commerce customer service professional who wants stability, a consistent weekday schedule, and a role where accuracy, communication, and problem-solving are valued.
Key Responsibilities
- Manage customer inquiries across multiple consumer brands and inboxes, handling approximately 50 to 100 emails per day.
- Provide professional customer support through email, phone, and online marketplaces.
- Process replacements, refunds, warranty claims, returns, and order adjustments while maintaining accurate documentation.
- Investigate shipping, fulfillment, order, and product concerns by partnering with internal teams.
- Track customer feedback, identify recurring issues, and share trends that support process improvement.
- Assist with customer reporting, product launches, promotional support, and additional e-commerce customer service projects.
Compensation and Benefits
- Pay: $23.00 to $25.00 per hour.
- Schedule: Monday through Friday, 8:00am to 5:00pm.
- Location: Ontario, CA.
- Work arrangement: 100% onsite.
- Position type: Full-time, direct hire.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Partici…
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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\nCompany Description
This company offers growth and a great group of people to work with.
Company Description
This company offers growth and a great group of people to work with.