Job Description
Job Description
Moser Dentistry & Oral Surgery Implant Center is looking for the perfect candidate to join our very small and family oriented Team.
The Appointment Coordinator is the face and voice of our office. They are normally the first person met and spoken to as patients walk in the front door. They coordinate, integrate, and represent all facets of patient services from the first phone call throughout the continuing care compliance. They are responsible for filling the doctor and hygiene schedules in a balanced, customer service-oriented way. They manage the daily, weekly, and monthly schedule to meet the practice’s production and collection goals with efficiency. All administrative and computer input functions that support an ideal schedule are attended to with detail and a focus for the best possible outcomes.
The Appointment Coordinator markets the practice through a helpful, kind, and considerate approach to patient needs while using exceptional verbal skills. To ensure consistency and stability, the Appointment Coordinator is also cross-trained with the Financial Coordinator so that they can assist when required. The number one responsibility of all employees is patient care and meeting patients needs while going above and beyond their expectations. This guide outlines responsibilities that must be accomplished daily, weekly, and monthly. Additional responsibilities may be required, as needed. It is the policy of our office that when you have completed your duties and have free time, you must check to see how you can aid all team members.
THIS CANDIDATE MUST ALSO BE WILLING TO DRIVE TO OUR BUDA LOCATION AS NEEDED.
KNOWLEDGE, SKILLS, AND ABILITIES
· Relationship-building skills
· Influencing skills
· Telephone communication skills
· Strong attention to detail
· In-depth computer knowledge of practice management software
· Ability to market the practice
· Excellent verbal skills with patients and staff
· Overall understanding of the office's philosophy and systems
· Self-directed
-Knowledge in Open Dental
-Bilingual (Spanish) preferred but not required
KEY GOALS/BENCHMARKS OF ROLE
· Daily, weekly, monthly, and yearly collection and production goals achieved
· Excellent responses from patients’ survey's in regards to greetings, phone calls, and front office scheduling
· Adherence to ideal scheduling templates
· Support of the overall goals and strategies per the office’s Annual Plan
· Ideal conversion percentage from first inquiry throughout the appointment
· Keeping no-show and cancellation percentage less than 5%
· Internal referrals generated from marketing efforts
· Continuing care compliance > 90%
RESPONSIBILITIES
Job Specific
· Fill late cancellation or no-shows with quick-call patient list.
· Utilize an effective courtesy call system that reinforces commitment to appointment times.
· Employ on-going, effective online communication strategies to keep patients interested and accountable for their next appointment.
· Adhere to the guidelines laid out in ideal schedule templates.
· Maintain all computer records to the highest standard.
· Prepare for morning huddle.
· Schedule patients over the phone and in person.
· Utilize excellent verbal skills to convey the practice’s philosophy statement to patients that call our office.
· Maintain control of the schedule, while at the same time giving patients appropriate options and communicating a genuine concern for them.
· Strive to have every time slot for the doctor and hygiene filled.
· Coordinate with the clinical team for a seamless delivery.
· Effectively maintain a continuing care pre-appointing system that inspires patients to schedule and show-up for their appropriate hygiene intervals.
· Be prepared to collect any monies due, according to financial arrangements made by the Financial Coordinator.
Practice Management
· Hand out a business cards, ask patients for a referrals and online testimonials.
· Participate in all team meetings by being prepared with assignments, offering insight into trends, statistics, and engaging in brainstorming activities to support the practice goals.
· Actively participate in all social media strategies that reinforce the brand and marketing strategies of the practice.
· Maintain all statistical interpretations of success for the job description and overall front office results in order to reinforce success and address challenges.
· Actively participate in all CE/Training opportunities to expand your skill set.
EQUIPMENT USED
Includes but is not limited to:
· Copiers
· Fax
· Telephones
· Calculators
· Practice management software
· Computer software including MS Excel and Word
LEADERSHIP/SELF-DIRECTION RESPONSIBILITY
It is expected that the Appointment Coordinator will perform any function asked of them knowing that they will never be asked to do anything that is illegal, immoral, or unethical. We stand by the vision of the organization to provide an atmosphere of continuous learning and of mutual support where everyone bands together as a team to provide the utmost in care to our patients while honoring one another.
Experience
-2 Years of General Dentistry Experience required