Job Description
Job Description
We are seeking a Bilingual Spanish-English Customer Service Representative for a contract customer support opportunity supporting a healthcare-related contact center program. This Bilingual Senior Customer Service Representative role is ideal for a service-focused professional who can assist members, providers, and stakeholders with healthcare benefits, eligibility, enrollment, and program information.
Key Responsibilities
- Handle inbound and outbound customer interactions by phone, written correspondence, and system workflows.
- Provide accurate information related to healthcare eligibility, enrollment, benefits, services, and program requirements.
- Research, investigate, and resolve complex or escalated customer issues using multiple systems and records.
- Process enrollment, disenrollment, and other program transactions while meeting quality and compliance expectations.
- Collaborate with internal teams and external partners to resolve inquiries efficiently.
- Maintain confidentiality and security of customer information while meeting productivity and performance goals.
Compensation and Benefits
- Pay rate: $17.46 per hour for bilingual candidates.
- Job type: Contract/Temporary.
- Work arrangement: Remote / Work From Home.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Partici…
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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\nCompany Description
This company offers growth and a great group of people to work with.
Company Description
This company offers growth and a great group of people to work with.