Member Experience Specialist

Job Description

Job DescriptionLocation: West Palm Beach, FL. Employment Type: Part-Time. Compensation: $15/hr. + Commission.

Position Overview:Dragons Elite Athletics is seeking a dynamic and knowledgeable Member Experience Specialist to serve as the face and voice of our membership experience. This role is ideal for someone who thrives in a high-energy athletic environment and is passionate about fitness, customer engagement, and sales.

The Member Experience Specialist will be the in-house expert on all membership models, programs, and service offerings, while delivering exceptional member experiences and supporting key administrative functions. This individual plays a critical role in driving revenue growth, member satisfaction, and community engagement.

Key Responsibilities:

Membership Expertise & Sales:

• Serve as the primary expert on all membership models, packages, pricing, and promotions.
• Educate prospective and current members on program offerings and recommend best-fit solutions.
• Drive new membership sales and upgrades through tours, consultations, and follow-ups.
• Meet or exceed monthly KPI targets.
  
  

Member Experience:

• Deliver a welcoming, high-touch experience for all members and guests.
• Build strong relationships to enhance retention and community engagement.
• Proactively address member questions, concerns, and feedback.
• Support onboarding of new members to ensure a seamless start.
  
  

Brand Representation:

• Act as a positive, professional representative of Dragons Elite Athletics both in-person and online.
• Promote events, programs, and special offers.
• Assist with community outreach and partnership initiatives.
  
  

Administrative Support:

• Manage membership accounts, billing inquiries, and CRM updates.
• Track sales performance and maintain accurate records.
• Assist with scheduling and general front-desk operations.
• Ensure all processes align with company policies and standards.
  
  

Qualifications:

• 1–3+ years of experience in sales, customer service, or fitness/wellness environments.
• Strong communication and interpersonal skills.
• Proven ability to meet or exceed sales goals.
• Highly organized with attention to detail.
• Comfortable with CRM systems and basic administrative tools.
• Passion for fitness, athletics, and community building.
  
  

Preferred Qualifications:

• Experience in a gym, athletic training facility, or membership-based business.
• Background in youth athletics or performance training programs.
• Social media or marketing experience is a plus.
  
  

Key Competencies:

• Sales-driven mindset with a customer-first approach.
• Energetic, outgoing, and professional demeanor.
• Problem-solving and adaptability.
• Strong team collaboration skills.
  
  

Compensation & Benefits:

• Competitive base pay + commission/bonus structure.
• Complimentary membership.
• Opportunities for growth and advancement.
• Ongoing training and development.
  
  

Why Join Dragons Elite Athletics? At Dragons Elite Athletics, we are committed to developing athletes and building a strong, supportive community. As a Brand Ambassador, you will play a vital role in shaping the member journey while contributing to the growth and success of our brand.