Job Description
Job Description
We are seeking an experienced Operations Manager to lead our social media account management teams and oversee daily operations at our fast-paced marketing agency. This is a hands-on leadership role based in our Winter Park, Florida, office, requiring strong operational judgment and the ability to mentor staff, optimize processes, and ensure consistent excellence across client portfolios.
Key Responsibilities:
- Directly manage Social Media Account Managers and support staff, setting clear priorities and performance expectations.
- Conduct regular performance assessments, 1:1 coaching, and weekly operations reviews to drive team execution.
- Oversee workload distribution, capacity planning, and escalation processes across multiple client accounts.
- Establish quality-control standards for AI-assisted and client-provided content.
- Develop and refine SOPs, checklists, and reporting workflows to improve operational efficiency.
- Monitor account health, platform compliance, and key performance indicators (KPIs) to ensure client retention and growth.
- Coordinate with internal teams and external partners to maintain smooth operations as the team scales.
- Handle sensitive client information and access with high discretion.
Requirements:
- Minimum 2 years of hands-on team leadership experience, with direct responsibility for managing staff or client-service owners.
- Proven track record of improving team performance through coaching, accountability, and clear standards.
- Strong proficiency in managing complex workloads, capacity, and operational coverage.
- Deep understanding of social media operations and the ability to evaluate content quality and account performance.
- High level of comfort with AI tools (e.g., ChatGPT, Claude) and Google Workspace (specifically Google Sheets for data analysis and reporting).
- Excellent organizational skills, sound professional judgment, and a proactive approach to problem-solving.
Nice to Have:
- Experience in a marketing agency or managing multiple high-volume client portfolios.
- Operations leadership experience in industries such as hospitality, retail, fitness, or e-commerce.
- Familiarity with social media analytics, account recovery, and vendor management.
- Exposure to automation tools like Zapier, Make, or Google Apps Script.
Work Environment:
This is a full-time, onsite position (5 days/week) in Winter Park, Florida. You will work within a collaborative, close-knit team of four, with opportunities to shape operational strategy as the company grows. Both employee and contractor arrangements will be considered.