Job Description
Job Description
Job Summary
We are hiring a Customer Service Representative, VIP Customer Service Specialist, for a full-time, direct hire opportunity in San Antonio, TX. This role supports high-value business and consumer customers who expect a white-glove service experience, making it ideal for a customer service professional who enjoys solving complex issues, building trust, and turning challenging interactions into positive outcomes.
This is not a typical call center position. You will work as part of a high-visibility customer success team where professionalism, empathy, attention to detail, and strong ownership are essential. The environment is fast-paced, structured, and team-oriented, with supportive leadership, clear training, and an opportunity to grow your skills in customer care, account support, escalation management, billing support, and technical troubleshooting.
Key Responsibilities
- Provide exceptional, personalized customer support to VIP business and consumer customers.
- Handle complex inquiries, escalated concerns, billing questions, product questions, and service-related issues with professionalism and empathy.
- Take ownership of customer issues from initial contact through resolution while providing timely updates.
- Document customer interactions accurately in CRM systems and track tickets, issues, trends, and follow-up actions.
- Communicate clearly with customers, internal teams, and business partners to coordinate effective solutions.
- Identify recurring issues, customer patterns, and opportunities to improve the customer experience.
Compensation and Benefits
- Pay: $19.50 per hour.
- Position type: Full-time, direct hire.
- Location: 100% on site in San Antonio, TX 78235.
- Start date: October 19, 2026.
- Training schedule: Monday through Friday, 8:00 AM to 5:00 PM.
- Work schedule: Monday through Friday, 8:00 AM to 5:00 PM or 10:00 AM to 7:00 PM.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Partici…
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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\nCompany Description
This company offers growth and a great group of people to work with.
Company Description
This company offers growth and a great group of people to work with.